Safety is our culture and is evident in every aspect of our operation

HealthNet Aeromedical Services believes the safety of its team members, patients, and colleagues is of primary importance. The prevention of accidents and injuries will always take precedence over expedience.

In 2021, the National Association of Emergency Medical Technicians and the American College of Emergency Physicians selected HealthNet Aeromedical Services as the recipient of the Safety in EMS Award. Sponsored by Horton Emergency Vehicles, the award was established to recognize an organization that has significantly contributed to advancing EMS practitioner and/or patient safety.

Safety Department Leadership

Our Safety Department Director holds a master’s degree in safety and has earned his Medical Transportation Safety Professional certification.

Utilizing the Safety Management System provides a structured approach to safety using the four pillars of; safety policy, risk management, safety assurance, and safety promotion. The success of the program is the top-down, bottom-up approach that involves the crew’s interaction with management to make recommendations and approve safety across our fleet.

Just Culture

HealthNet Aeromedical Services functions under a Just Culture model which promotes an atmosphere where the employee and organization learn from their mistakes rather than focusing the blame on the individual. Organizational response to unsafe acts or errors considers the origin of the error and circumstances under which it was committed.  A Just Culture creates an atmosphere of trust, encouraging and rewarding people for providing essential safety-related information. It is also explicit about what constitutes acceptable and unacceptable behavior.

Continuous Training

Our team members receive extensive safety training upon hire and throughout their career including: 

  • Fatigue & stress management
  • Helicopter safety training utilizing our program’s Clinical and Safety Simulator
  • Annual shallow water egress training
  • Annual wilderness survival training